Help and Support

You can reach this help at any time on the web at docs.nexnor.de. Use the search field at the top to find topics in your own words, such as “edit PDF” or “sync not working”.

In the app, “More” › “Help” explains what sits on the pages of a document and what lies in the outside area next to them – and that PDF export only includes the pages themselves. More under Outside area.

If an error occurs, a log from the app helps Support. It contains technical entries about the app, the system and the device; the lifecycle part contains no document names, file paths or content.

How to

1. Open “More” and tap “Version” five times until “Diagnostics” appears below it.
2. Tap “Diagnostics”.
3. Under “Log”, choose the “Time range”, for example “Last 15 min”.
4. Tap “Export log”, then “Share log”.
5. Choose “Mail” and send the log with a short description of the problem to info@nexnor.de.